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Manager – Product, Quality Assurance and MoMo App Job Vacancy at MTN Uganda Limited

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MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position.

Job Title: Manager QA & MoMo App

Reporting to: Chief Product Officer

Division – Products & Services

No. of Vacancies: 1

Mission/ Core purpose of the Job

The Manager QA and MoMo App is responsible for ensuring that all products and solutions entering the MTN Mobile Money Uganda environment are duly tested and introduced only when functionalities have been fully tested, in order to avoid any instance of business disruption. The role works closely with the group product team to provide them real time feedback of tests and support throughout the product development journey. The role also manages the running and maintenance of Mobile App in MTN Mobile Money Uganda and ensures that In-country localizations are made available in the App to provide seamless service and experience to users.

The Manager QA and MoMo App reports to CPO and is supported by specialists. The role maintains liaison with Group Fintech Products & Services team, as and when required

Main Job Functions:

Strategy Development and Implementation

  • Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy
  • Ensure effective implementation of the functional strategy
  • Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

  • Source, induct and manage talent in accordance with legislative guidelines and directives from the CPO
  • Continually develop a culture of strong collaboration and effective team working
  • Ensure open communication channels with staff and implement change management interventions when required, and under supervision from the CPO
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
  • Assist in the development and implementation of a training plan in order to build and develop skills within the team
  • Performance manage resources in accordance with HR policy and legislation where necessary
  • Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

  • Participate in strategic meetings
  • Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
  • Implement adequate risk mitigation and controls, with directions from the CPO
  • Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
  • Manage approval process from CPO on new initiatives
  • Work with approved budget for internal projects, under direction from the CPO. Where required, also provide input
  • Facilitate preparation of proposal on change initiatives SLA, policies and procedures

Escalations

  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CPO
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping CPO apprised of the same

Function Tactical

  • Provide inputs, when required, and execute all projects initiated in the function
  • Assist in establishing objectives, targets and budgets for the function
  • Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the CPO
  • Prepare documentation for sign-off / making decisions regarding tactical changes; apprise CPO of changes made without approval

Performance

  • Monitor performance and alignment with divisional strategy
  • SLA approval and exception performance review

Reporting

  • Report on a daily basis to the CPO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
  • Report on an ad hoc basis on specific projects, as required

Budgets  

  • Assist in managing function’s budgets in line with business objectives, when required
  • Assist in managing project initiative budgets in line with business objectives, when required

Operational Delivery

Sub-Functional Leadership:

As the sub-functional leader of the QA and MoMo App vertical, the role is accountable to:

  • Align the results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
  • Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals

Delivery Leadership:

As the delivery leader of the QA and MoMo App vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

  • Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
  • Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
  • Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the CPO
  • Evaluate the efficiency and effectiveness of QA and MoMo App strategies and propose and offer suggestions for improvements

QA and MoMo App Operations

QA and Testing

  • Liaise with group product teams to understand product & solutions developed and cascade guidelines associated for QA and testing
  • monitor execution of automated tests, as may be applicable, of incoming products
  • Develop test plans and monitor execution
  • Review actual results of tests as against expected and ensure accurate recording of those
  • Oversee documentation of any unexpected anomalies identified in testing with instruction of how to recreate the anomaly
  • Play back test results to group product teams and assist in the refinement of product and software requirements to insure their functionality.in the OpCo
  • Develop and document application test plans based on software requirements and technical specifications
  • Communicate with developers, product managers, usability engineers and technical support specialists on product issues
  • Work with Customer Support group to help perform root cause analysis of issues found in the production environment
  • Oversee implementation of the release process for tests with a positive result, under supervision of the manager
  • Ensure that no release disrupts business as usual
  • Resolve any escalated critical incidents in the release process or escalate to higher level, as required
  • Work with Development team to ensure that the product is fully tested
  • Identify and propose areas of improvement throughout the product development process

MoMo App

  • Cascade global design blueprints for MoMo App and localize the plans to enable consistent user experience
  • Monitor undertaking of market research to understand customer demographics & preferences and develop business case for localizing features
  • Take sign off from group on the proposed localizations
  • Monitor periodic release of local configurations, upgrades and updates to the App
  • Manage and maintain local instances of the App
  • Provide L2 query/incident resolution and escalate all other issues to the group
  • Ensure all issues pertaining to the MoMo App are duly logged
  • Capture voice of customer and suggest possible improvements to the App
  • Support group in any phase of development of the App, as and when required
  • Other tasks and duties, as assigned

Managerial / Supervisory Responsibilities

  • Accountable for the morale, performance, and development of the function’s human capital
  • Cascade and socialize work structure processes to enable adoption by the team
  • Coach and mentor direct reports
  • Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
  • Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
  • Ensure effective management of diversity among personnel in the function
  • Identify staff training and development needs and implement necessary actions, in collaboration with HR
  • Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
  • Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
  • Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Job Requirements (Education, Experience and Competencies)

Education:

  • A degree in Economics, Commerce, Business Administration or any related business field.
  • Relevant post graduate qualification is an added advantage.
  • Fluent in English and language of country preferable.

Experience:

Competencies:

Functional Knowledge:

  • Knowledge of testing approaches
  • Strong exploratory testing skills
  • Knowledge of testing processes and understanding of Agile methodologies
  • QA and testing documentation
  • Knowledge of testing tools
  • Mobile interface design
  • Mobile application management
  • API use case and management
  • Product design and customization
  • Product operations
  • Quality of Service
  • Product performance
  • Wireframe and use case design

Skills

  • Relationship/people management
  • Analytical thinking
  • Continuous improvement
  • Data interpretation
  • Delivery focused
  • Presentation
  • Relationship building

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